Shipping & Customs

All orders ship from South Korea. We do not keep stock in the Netherlands or elsewhere in the European Union.

Seller of record: [Korean Company Legal Name], [Korean Registered Address], business registration number [Business Registration Number].

1. Order Processing

Processing times are shown on the website, product page, or at checkout.
Orders may take longer to dispatch during product launches, holidays, customs disruptions, or supplier delays.

Delivery windows are estimates only.
Transit times vary by destination, carrier capacity, customs review, and local delivery conditions.
We are not responsible for delays caused by customs authorities, weather, carrier backlogs, or incorrect customer address details.

Orders are shipped cross-border from South Korea.
For eligible EU orders under EUR 150, local VAT is collected at checkout via IOSS. There are no hidden VAT or customs clearance charges on delivery for eligible IOSS orders.
By ordering, you acknowledge that you act as the importer of record in the destination country for a personal-use purchase.
Orders above EUR 150, or orders where IOSS cannot be used, may incur import VAT, duties, taxes, or carrier handling fees on delivery.
We are not responsible if a destination country restricts or refuses import of a product you ordered.

We may limit or refuse shipping to destinations where logistics, customs, or legal restrictions make delivery impractical.
Orders containing multiple items may ship in separate parcels if required by supplier availability, packaging constraints, or carrier rules.

Tracking information is provided when available.
If your parcel shows no movement for an extended period, contact [Support Email] with your order number.
We may ask you to wait until the carrier's investigation window opens before issuing a replacement or refund.

Contact us before returning any order.
Unless we instruct otherwise, returns must be sent to the return address designated by the Korean seller.
For change-of-mind returns, the customer is responsible for return shipping and any return-related carrier or customs costs unless local law requires otherwise.
If a parcel is refused, abandoned, or returned to sender, original shipping charges, return fees, carrier charges, and any non-recoverable customs costs may be deducted from the refund.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at [Support Email].
Include your order number, photos of the item, photos of the packaging, and a description of the issue.
We may offer a replacement, store credit, partial refund, or full refund depending on the situation.