Everything you need to know about ordering from Sorae.
Yes. Every product is sourced directly from Korean retailers and ships from South Korea. Each order is dispatched in its original Korean manufacturer packaging.
For eligible EU orders up to €150, we collect destination-country VAT at checkout via IOSS — there's no extra VAT or clearance fee on delivery. For orders above €150, or to destinations where IOSS doesn't apply, import VAT, duties, or carrier handling fees may be charged on delivery. You can read the full detail on our Shipping & Customs page.
Most orders arrive in 7–14 business days from dispatch. Transit time depends on destination, carrier capacity, and customs review. You'll receive tracking as soon as your order ships.
Under EU consumer law you have a 14-day cooling-off period after delivery for unopened items. For hygiene reasons, opened skincare cannot be returned unless defective. See our Shipping & Customs page for the full return process.
We're launching in the Netherlands, with Belgium and Germany next. If you're in another EU country and want us to add it, drop us a message and we'll let you know when we expand.
We watch the K-Beauty category — Korean retailer best-sellers, reviews on Incidecoder, and what's trending on Korean beauty media — and list the products that have proven ingredient quality and a loyal following. We'd rather have twenty products we believe in than two thousand we don't.