Privacy Policy

[Korean Company Legal Name], with registered office at [Korean Registered Address] and business registration number [Business Registration Number], is the controller of personal data collected through https://sorae.pages.dev.

[Dutch EMZ Legal Name] (KVK [Dutch EMZ KVK Number]) may process limited personal data on behalf of the Korean company as a website, marketing, analytics, or customer-support service provider. The Dutch EMZ is not the seller of the products.

1. Data We Collect

We may collect the following categories of personal data:

• contact information, such as name, email address, phone number, and shipping address
• order details, such as items purchased, order value, delivery country, and support history
• payment-related information processed through third-party payment providers
• technical and usage data, such as IP address, browser type, device data, cookies, and website interaction data
• marketing preferences and consent choices

2. How We Use Personal Data

We use personal data to:

• process and fulfill orders
• provide customer support
• communicate about orders, returns, and service issues
• prevent fraud, abuse, and payment risk
• improve the website, product pages, and checkout experience
• send marketing messages where you have opted in or where otherwise permitted by law
• comply with tax, accounting, customs, and legal obligations

3. How We Share Personal Data

We may share personal data with:

• payment processors and fraud-screening providers
• shipping carriers, fulfillment partners, and customs-related service providers
• IOSS intermediaries, tax advisers, accountants, and legal advisers where required
• website, analytics, email, and customer-support service providers
• the Dutch EMZ ([Dutch EMZ Legal Name], KVK [Dutch EMZ KVK Number]) acting as a contracted service provider to the Korean seller

We do not sell personal data to third parties.

4. International Transfers

Because we operate cross-border, personal data may be processed in South Korea, the Netherlands, the European Union, and other countries where our service providers operate. We use contractual, technical, and organizational measures that are appropriate to the nature of the data and processing.

5. Data Retention

We keep personal data for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, tax reporting, fraud prevention, and legal compliance.

6. Cookies and Analytics

The website may use cookies and similar technologies for core functionality, analytics, advertising measurement, and personalization. Where required by law, we will request consent before using non-essential cookies.

7. Your Rights

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal data. You may also have the right to withdraw consent for marketing at any time.

To exercise these rights, contact [Privacy Email]. We may request information necessary to verify your identity before responding.

8. Marketing Communications

• You can unsubscribe from marketing emails at any time using the unsubscribe link in the message.
• Transactional messages relating to orders, refunds, or account issues may still be sent where necessary.

9. Contact

• Data controller: [Korean Company Legal Name]
• Registered address: [Korean Registered Address]
• Privacy contact email: [Privacy Email]
• Customer support email: [Support Email]