Everything you need to know about ordering from Sorae.
Yes — every product is sourced directly from Korean retailers like Gmarket and Olive Young. We never use grey market or third-party suppliers. Each item ships from Seoul.
No. All our prices include Dutch customs duties and VAT. We handle the EORI paperwork and import process. The price you see at checkout is the final price.
Most orders arrive within 7-14 business days. We ship from Seoul via tracked air post. You'll get a tracking number as soon as your order is dispatched.
Yes. Unopened products can be returned within 14 days of delivery for a full refund, in line with Dutch consumer protection law. Contact us to start a return.
Currently we only ship to the Netherlands. We're exploring Belgium and Germany as next markets — join our mailing list to be the first to know.
Our Dutch-Korean team selects products based on Korean beauty trends, verified ingredient lists, customer reviews, and personal testing. We only list products we'd use ourselves.